Frequently Asked Questions (FAQ) – SpiceBloom
At SpiceBloom, we want to make your shopping experience as smooth and enjoyable as possible. Here are some commonly asked questions. If you can’t find what you're looking for, feel free to contact us!
General Questions
Q: What products do you sell?
A: SpiceBloom offers a wide variety of organic spices, herbs, seeds, and superfoods sourced from trusted, sustainable farms around the world. We provide products such as turmeric, cumin, cardamom, herbs, and much more.
Q: Are your products organic?
A: Yes! All our products are named organic are 100% certified organic. We are committed to providing high-quality, pure, and natural products without the use of harmful chemicals or additives.
Q: How do I place an order?
A: Simply browse our product selection, add items to your cart, and proceed to checkout. You can pay securely via credit card, PayPal, or other available methods.
Q: Can I change or cancel my order after it’s been placed?
A: Once an order is processed, it cannot be changed or canceled. However, you can reach out to our customer service team for assistance with any issues or concerns.
Shipping & Returns
Q: How long does shipping take?
A: For orders within New Zealand, shipping typically takes 3-5 business days.
Q: Do you offer free shipping?
A: We offer free shipping on orders over NZD $99 within New Zealand.
Product Information
Q: How should I store your spices and herbs?
A: We recommend storing your spices and herbs in a cool, dry place away from direct sunlight. Keep them in airtight containers to preserve their freshness and aroma.
Q: Are your products suitable for people with allergies?
A: Our products are carefully sourced and labeled to ensure they meet the highest safety standards. Please check individual product labels for potential allergens.
Q: Can I use your spices in both sweet and savory dishes?
A: Yes! Many of our spices, such as turmeric, cinnamon, and cardamom, can be used in both sweet and savory dishes. Check our recipes page for ideas on how to incorporate them into your cooking.
Account & Orders
Q: Do I need an account to make a purchase?
A: You can shop with us as a guest, but creating an account will allow you to track your orders, save your address information, and receive special offers and updates.
Q: How do I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email to follow your order's journey to your doorstep.
Contact Us
Q: How can I contact SpiceBloom?
A: You can reach out to us via our Contact Us page, or email us at contact@spicebloom.co.nz
We’re here to help with any questions or concerns you may have.
Leave a Review for Us on Trustpilot! 🌟
We love hearing from our customers! Share your experience with us by leaving a review on [Trustpilot]. Your feedback helps us grow and serve you better.
Explore All Our Products! 🌱
Looking for more organic, premium products? [Explore all our products here] and discover the full range of high-quality ingredients we offer.