Shipping Details
📦 Shipping Policy
At SpiceBloom, we pride ourselves on fast, reliable shipping across New Zealand. Every order is hand-packed right here in Auckland with care and attention before it heads out the door.
⚡ Dispatch Times
We do our best to dispatch orders same day or next business day. During busy periods it may take a little longer, but we always aim to get your order out as quickly as possible. Once your order is dispatched, tracking details will be sent to the email address provided at checkout.
🚚 Estimated Delivery Times
- Auckland: 1 working day
- North Island: 1–2 working days
- South Island: 2–3 working days
- Rural addresses: Please allow an extra 1–2 working days on top of the above
- Waiheke Island & Chatham Islands: Delivery times may vary
Delivery times are estimates provided by our courier partners and are not guaranteed. Delays can occasionally occur due to high courier volumes or weather events.
💰 Shipping Rates
Our shipping rates are based on your location and order value. Rural addresses are automatically detected at checkout based on your postcode — no need to manually select rural or urban.
| Zone | Under $119 | $119 – $148.99 | $149+ |
|---|---|---|---|
| Auckland Urban | $7.90 | $3.90 | Free |
| Auckland Rural | $12.90 | $6.90 | $4.90 |
| Rest of North Island Urban | $10.90 | $3.90 | Free |
| Rest of North Island Rural | $13.90 | $6.90 | $4.90 |
| Upper South Island Urban | $11.90 | $3.90 | Free |
| Upper South Island Rural | $13.90 | $6.90 | $4.90 |
| Lower South Island Urban | $11.90 | $3.90 | Free |
| Lower South Island Rural | $14.90 | $6.90 | $4.90 |
| Waiheke Island | $10.90 flat rate (any order value) | ||
| Chatham Islands | $16.00 | Free | |
Urban customers enjoy free shipping on orders over $149. Rural customers receive discounted shipping of $6.90 on orders $119–$148.99 and just $4.90 on orders over $149 — rural delivery is never free due to the higher courier costs involved in reaching rural areas.
🤝 Our Courier Partners
We work with a trusted network of New Zealand courier partners to ensure your order arrives safely and on time:
- NZ Post – Our preferred courier for most urban deliveries
- Aramex – Used for selected routes and rural areas
- Post Haste – Used for selected North and South Island deliveries
📍 Tracking Your Order
Once your order is dispatched, you will receive an email with your tracking number and a link to follow your parcel's journey. Please ensure the email address entered at checkout is correct. If you haven't received a tracking email within 2 business days of placing your order, feel free to reach out to us at contact@spicebloom.co.nz and we'll look into it for you.
❓ Questions About Your Delivery?
If you have any questions about your order or delivery, don't hesitate to get in touch:
- 📧 contact@spicebloom.co.nz
- 📞 +64 204 124 8870
- 🕘 Monday – Friday | 9:00 AM – 5:00 PM (NZST)